Help Center

You can easily create your own VAPECIGA profile by clicking here to register.

There is a processing time of 24- 48 hours on all orders. You can consider that your order is processing without issue if you have not received an email regarding your order. 

Generally speaking, apart from the pre-order items, most orders are shipped out within 24 hours after payment.

A tracking confirmation email is sent within 12 hours after shipment. Please be sure to check your spam/junk folder if it does not appear in your inbox.

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

We currently offer a 60-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement.